Refund & Cancellation Policy

The short version

A full refund within 24 hours of payment, provided you have not substantially used what you bought and no certificate has been issued. Access is granted the moment you pay, which is why the window is short. Beyond 24 hours we will still look at a genuine request — see “Beyond the window” below.

What counts as unused

You are inside the window and eligible if, since paying, you have not started a test in the course and not downloaded a question paper or test file. Browsing the course page, reading the syllabus and looking at the outline are all fine and do not count as use.

The reason is simple: our test material is the product. Once a question paper has been opened, it has been delivered, and it cannot be returned.

Once a certificate is issued, a purchase cannot be refunded

This one is absolute and the system enforces it. If a certificate has been generated for a course, that purchase can no longer be refunded — a credential that has been issued, printed and possibly already shown to an employer is not something a refund can undo. If you want to withdraw and give up the certificate, tell us and we can discuss revoking it first, but we cannot do both in the other order.

The all-access pass

The same 24-hour window applies. One thing to note: if you hold days from more than one purchase, refunding one of them takes back only the days that purchase bought — the rest of your access stays. The pass never renews on its own, so there is nothing to cancel to avoid a future charge.

Cancellation

There is nothing recurring to cancel. ExamSetu has no subscriptions, no auto-renewal and no saved-card billing. Every purchase is a single payment, so you will never be charged again unless you deliberately buy again. If you simply want to stop using the site, you can leave a free course at any time from the course page, or ask us to delete your account entirely.

A purchased course cannot be removed by you

You can leave a free course yourself. A course you paid for cannot be removed with a click — that would be a one-tap delete of the only thing your money bought, and it is too easy to do by accident. Removing a paid course is part of a refund, and we do it for you.

How to ask for a refund

Call or WhatsApp us on +91 74050 56050 within 24 hours of paying — that is the quickest way to be sure your request lands inside the window. All our channels are on the Contact page. Please include:

• The email address or mobile number on your account
• What you bought (the course name, or “all-access pass”)
• The date of payment, and the payment reference if you have it
• Briefly, why you are asking

We will confirm by reply. There is no automated refund button — every request is read by a person.

How long it takes

Once approved, we process the refund to your original payment method through Razorpay. It usually reaches your bank or card in 5 to 7 working days, depending on your bank — that part is outside our control. The refund always goes back to the method you paid with; we cannot send it somewhere else.

Beyond the window

24 hours is our stated guarantee, not the limit of our goodwill. If something has genuinely gone wrong — you were charged twice, the payment went through but access did not appear, a test would not grade, or you bought the wrong thing by mistake — please write to us whenever you notice, and we will sort it out. Duplicate charges and payments that did not deliver what they should have are always refunded, with no time limit.

Free courses and free tests

Nothing on this page applies to the free practice tests or to courses that are free to join. There is no payment, so there is nothing to refund and nothing to cancel.

Contact us about a refund

Call or message +91 74050 56050, or write to support@examsetu.tech. Full details on the Contact page.